Returns & Exchanges

At Pagani Design Official Store, we stand behind the quality of our timepieces and offer a 30-day return policy for items in their original, unworn condition. If you are not completely satisfied with your purchase, we are here to provide a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email within 30 days of receiving your watch, providing your order number and the reason for the return.

• 2.
  Prepare the Package

  Securely pack the timepiece in its original Pagani Design box, ensuring all protective films, manuals, tags, and warranty cards are included.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at your nearest authorized courier location, keeping the tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our quality control team verifies the watch's condition, your refund or exchange will be processed within 5 to 7 business days to your original payment method.